h4444 Privacy Policy
Here is a full description of how your personal information is collected, stored, used, and kept secure on the h4444 platform.
This Privacy Policy ("Policy") defines the rights and responsibilities regarding personal information between h4444 ("we", "us", "platform") and its users ("you", "your"). When you use the h4444 website, mobile app, or any of our services, the terms of this Policy apply to you. Please read this Policy carefully. For any questions, you may contact us at [email protected].
What information do we collect?
We collect various types of information for the purpose of registration and service delivery on the h4444 platform. Details are provided below:
1.1 Personal Information Provided Directly by You
When you create an account or use our services on h4444, the following information may be collected:
- Full name (in Bengali or English)
- Date of birth (for age verification — only persons aged 21 or above may register)
- Email address
- Mobile number
- Identity document details (national ID card or passport — for KYC verification)
- Bank or mobile banking account details (bKash, Nagad, Rocket, or bank transfer)
1.2 Automatically Collected Information
The following information may be collected automatically while you use the h4444 platform:
- IP address and device identifier information
- Browser type and version
- Operating system
- Page visit logs, session duration, and click data
- Information collected through cookies and similar tracking technologies
- Location data (approximate only — network-based)
1.3 Financial Transaction Information
To process deposits and withdrawals, we collect transaction history, amounts, and payment method details. Records of all transactions made via bKash, Nagad, Rocket, and bank transfer are retained. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳1,000.
How do we use your information?
h4444 uses collected information only for specific, lawful, and clear purposes. The reasons for our use of information are detailed below:
2.1 Account Management and Service Delivery
- Creating, verifying, and managing accounts
- Ensuring login and security verification
- Processing deposits, withdrawals, and bonuses
- Providing customer service and support (including 24/7 live chat)
- Delivering the 120% welcome bonus and VIP benefits
2.2 Meeting Legal Obligations
- Age verification — services are available only to persons aged 21 or above
- Complying with Anti-Money Laundering (AML) regulations
- Completing KYC (Know Your Customer) verification
- Complying with applicable laws and regulations
- Fraud prevention and conducting investigations
2.3 Platform Development and Analytics
- Analysing and improving user experience
- Evaluating platform performance and resolving issues
- Analysing user behaviour to plan new games and features
2.4 Communication and Information
- Sending important account-related notifications
- Updates on promotional offers and bonuses (subject to your consent)
- Information and alerts related to responsible gaming
Data Storage and Security
3.1 Security Measures
h4444 has implemented industry-standard technical and organisational measures to protect your personal information. Our security framework includes the following:
3.2 Data Retention Period
We retain your information only for as long as necessary. Typically, data is retained while your account is active and for the period required to meet legal obligations after the account is closed. Once legal requirements are fulfilled, data is securely deleted or anonymised.
3.3 Steps in the Event of a Data Breach
If a security breach occurs, h4444 will notify affected users as quickly as possible and take the necessary steps to mitigate the damage. Records of all security incidents are kept and investigations are conducted.
In what circumstances is information disclosed?
h4444 does not sell your personal information to third parties. However, information may be disclosed in a limited way in the following circumstances:
4.1 Service Provider Partners
We work with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, etc.), technology infrastructure, and customer service management. These partners may only access the information necessary to perform specific services and are required to comply with our privacy standards.
4.2 Legal Obligations
We may disclose information in response to a court order, a lawful request from a law enforcement agency, or applicable legal obligations. In such cases, we will always disclose only the minimum information necessary and will notify you where possible.
4.3 Fraud Prevention
Information may be shared with relevant authorities for the purpose of preventing fraud, money laundering, or other illegal activities. This is necessary to protect all legitimate users of the platform.
4.4 Business Transfers
In the event of a company merger, acquisition, or asset transfer, user information may be transferred. Even in such cases, the terms of this Privacy Policy will remain in effect and you will be notified in a timely manner.
Cookies and Tracking Technology
5.1 What are cookies and why do we use them?
Cookies are small text files stored on your device. h4444 uses cookies for the following purposes:
- Essential Cookies: Necessary for remembering your login state, security verification, and session management.
- Functional Cookies: For remembering your preferred language, theme, and settings.
- Analytics Cookies: For analysing user behaviour and improving the platform.
5.2 Cookie Controls
You can accept, reject, or delete cookies through your browser settings. Please note that disabling essential cookies may affect some key functions of the platform. For more information, refer to the help section of your browser.
Third-Party Links and Services
The h4444 platform is integrated with third-party game providers such as PG Soft, Pragmatic Play, JILI, Spribe, and others. These providers may have their own privacy policies, and their policies will apply when you use their services. h4444 is not responsible for the data collection and use practices of third parties.
We recommend that you read the privacy policy of any third-party service before using it.
Your Rights
As a user of the h4444 platform, you have the following rights over your own personal information:
7.1 Right to Access Information
You have the right to know what information we have collected about you. Upon request, we will provide a copy of the collected information.
7.2 Right to Correct Information
If any of your information is incorrect or incomplete, you may request a correction. This can be done through your account settings or with the help of the support team.
7.3 Right to Delete Information
Where there is no legal obligation to retain it, you may request the deletion of your personal information. Please note that some information may need to be retained due to legal requirements.
7.4 Right to Object to Processing
You may object to the processing of your information for marketing communications or analytics purposes. You may request removal from promotional emails at any time.
7.5 How to Exercise Your Rights
To exercise any of the rights above, send an email to [email protected]. We will respond to your request within 30 business days. Additional information may be requested to verify your identity.
Minors' Privacy
h4444 is a platform intended entirely for adults. Only persons aged 21 or above may register and use this platform. We do not intentionally collect personal information from anyone under the age of 21.
An age verification process is carried out at the time of registration. If we become aware that we hold information about a minor, we will immediately close the relevant account and delete the collected information. If you have any concerns, please contact us at [email protected].
Changes to the Privacy Policy
h4444 reserves the right to update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:
- By updating the "Last Updated" date on this page
- By sending a notification via email to registered users
- By displaying a notice on the main page of the platform
If you continue to use the platform after any changes, it will be considered that you have accepted the updated policy. We therefore recommend that you review this policy from time to time.
Contact Us
If you have any questions, comments, or complaints about this Privacy Policy, please do not hesitate to get in touch with us:
We will endeavour to process your request within 30 business days. For more information, visit our FAQ page or About Us page.
Related Important Pages
Learn more about our rules and responsible gaming policy.